New collection: Discover the new Spring|Summer 2024

Shipping

Netherlands
5,95 EUR for all orders < €75
Free shipping for orders above €75
Delivery in 3 working days

Other European countries (EU members)
12 EUR for all orders < €75
Free shipping for orders above €75
Delivery in 3 working days

Taxes and fees for non-European Union countries

Customs duties and taxes are not included in the final price of our products. 

If you are ordering from a non-European Union country, please note that your shipment will go through customs and may be held. In this situation, the final customer is responsible for claiming the entire shipment from the local customs authority, as well as bearing all costs related to customs clearance. 

Customs duties and taxes are never supported by Honnete atelier.

 

Returns/Exchanges

If you have changed your mind and decide to return your order, please return within 14 days. If you have received your order and either you encounter a problem or you are not satisfied for any reason, you can request the return or exchange of the goods within 14 days of receipt. 

Honnete will refund customers in 14 days, from the date the parcel arrives to our warehouse. 

Refunds are made within 14 days from the date of return of the item(s) to the warehouse by bank transfer, please always provide us with your IBAN details.

Honnete reserves the right to refuse returns when communication has taken place after the deadline and/or items are returned that are not in the same condition as when they were purchased.

Due to system limitation, please be advised that you can only exchange sizes. If you wish to change an article for a different one you must first request a return and then place a new order. Once we receive your return at the warehouse, you will receive an email with this notification and we will process your refund. In case of exchanges, we will ship the new size selected. 

 

HERE’S HOW TO PROCEED

 

1.

Send an e-mail to “info@honneteatelier.com” ATT: SERVICE RETOUR

2.

Please give your ordernumber/ Name/ Adress.

3.

Inform the articles (and numbers) that you would like to return, indicating the reason for the return.

4.

It's easy! We will submit the return label;

5.

Once your return has been received and verified by our Customer Service team, we will refund the amount paid for the article(s) to the bank account used for the order in 3 to 5 business days.

Once the refund has been made it can take up to 3 days to appear in your bank account. The delay may vary, depending on your bank. Please be aware, return costs are at the customer’s expense.
 

The return costs are the customer's responsibility.